jump to navigation

A case for public networks in the smart grid communications debate August 31, 2010

Posted by Darren Epps in Utility Industry News.
Tags: , , , , , , , , , , , ,
add a comment

If you think about the public vs. private smart grid communications debate for too long, you’ll become more indecisive than Brett Favre. And speaking of people who call Mississippi home, I chatted with SmartSynch chief marketing officer Campbell McCool over the phone recently about this very argument.

Unlike Favre, Campbell is back in Mississippi – why shouldn’t an Ole Miss grad spend more time at the revered Grove? – and he certainly doesn’t waver on his sentiment concerning the benefits of a public network. He, like CEO Stephen Johnston (who recently predicted that, in two years, no one will ever buy a mesh network again), are certainly biased in their points of view – SmartSynch makes a smart meter system that uses Internet protocol (IP) networks, connecting meters to utilities over public, broadband networks managed by carriers like AT&T. Texas-New Mexico Power and the City of Griffin (Ga.) are two recent customers. Memphis Light, Gas and Water chose SmartSynch for its pilot earlier this month.

Johnston and McCool speak with conviction. And, in a week where mesh competitor Silver Spring Networks landed a deal with Indianapolis Power & Light, who doesn’t like a little bravado from the hard-charging alternative?

(more…)

More consumers will accept the smart grid. Not everyone bought a cell phone on the first day August 13, 2010

Posted by Darren Epps in Utility Industry News.
Tags: , , , , , , , , , , , ,
add a comment

Read this New York Times article from 2000. Ten years after uncertainty swirled around the cell phone (in addition to reports of exploding batteries and rumors that using your cell while pumping gas can cause a fire), we’re seeing a similar pattern of uneasiness and misinformation surrounding smart meters. The correction at the bottom of the NYT piece only reinforces the point.

From Baltimore to Northern California, groups of consumers and regulators are rebelling against smart grids and meters. The Department of Energy will decide Aug. 16 whether Baltimore Gas & Electric can keep a $200 million grant for its embattled smart grid project after the Maryland Public Service Commission rejected the plan in June. (Maryland regulators will probably decide on the revised plan before then.) Instances of customers ordering smart meter installers off their property are being reported in California. (more…)

Coming soon to your grid: plug-in electric vehicles July 30, 2010

Posted by Darren Epps in Utility Industry News.
Tags: , , , , , , , , , ,
1 comment so far

CODA Automotive announced the gasoline pump’s demise at a Santa Monica gas station last month. (I thought it at least deserved a montage on CNN.) Clever advertising? Sure. Accurate? Actually, the date of death on that headstone is closer than you think.

New York City mayor Michael Bloomberg, unveiling the Big Apple’s first electric car charging station on July 14, said the electric vehicle “is not just a pipe dream or a scene from ‘The Jetsons.’ It is here and it is here right now.” (more…)

Self service is where it’s at; Is your utility there? July 21, 2010

Posted by Dennis Smith in Utility Industry News.
Tags: , , , , , , , , , , ,
add a comment

Fueled by increasing sales of its Kindle e-reader, Amazon.com announced Tuesday its sales of electronic books outpaced sales of hardcopy books in the first half of 2010. This is not surprising coming from an online retailer, but I doubt Barnes & Noble is yet to see the same thing. Still, it is the wave of the future – moving toward online products and services, and no doubt one day B&N will see digital books surpass hardcopy, too.

Without having any firm evidence to cite, I feel pretty confident saying that more people read the news online than in paper format.  And rarely, unless there’s a problem with the website, does one purchase airline tickets over the telephone. Usually, if you do pick up the telephone, you will “talk” to a machine.  We purchase concert tickets online, book hotels and do most of our banking in the self-service realm – via online or through an automated telephone call.

So I guess it should have come as no surprise when PPL Electric Utilities recently announced that, (more…)

One-stop shopping experiences July 9, 2010

Posted by Jennifer Quay Allen in Utility Industry News.
Tags: , , , ,
1 comment so far

Walmart used to be just a great place to get bargains on stuff you need around your home. Have you been to Walmart lately? Many have Starbucks, McDonalds, beauty salons, one-hour photo processing, gas stations, and even optometrists. And don’t forget the full-service grocery stores! Sam Walton’s successors are smart cookies. They know that North Americans value one-stop shopping experiences. We don’t want to drive all over town to get our Saturday errands done. By the way, most of our Saturday to-do lists don’t include “Stop at Starbucks for a latte.” While the latte is a great way to treat ourselves, chances are it’s an impulse purchase simply because Starbucks was there!

What does the Walmart experience have to do with utilities? Or energy efficiency? (more…)

It’s simple: Privacy policies should alleviate smart grid concerns June 23, 2010

Posted by Dennis Smith in Utility Industry News.
Tags: , , , , , , , ,
add a comment

Okay, there’s been a lot of talk lately about smart grid-related privacy concerns. In a May 18 Denver Post article, the guy charged with studying the issue for the Colorado Public Utilities Commission went so far as to call the smart grid a “technology that can pierce the blinds.” http://bit.ly/b1Kojq

Pierce the blinds? Really? With comments like that and similar sentiments bandied about, you would think the new smart meter was a revolving video recorder, a robotic device creeping around catching your every move, from how many fat grams you eat and what television shows you watch to how long you shower and what you do in the bedroom. Add smart appliances and thermostats to the mix and you’ve got Big Brother climbing right up your … well, you get the picture.

Okay, once smart grid becomes a reality (more…)

Dynamic pricing pilots: Customer acquisition a bigger, more costly challenge than expected June 17, 2010

Posted by Jennifer Quay Allen in Utility Industry News.
Tags: , , , , , , ,
add a comment

Customer engagement – meeting customers on their terms, with DSM programs that fulfill their needs – was a big topic of conversation at the EEI Annual Convention in Ft. Lauderdale this week. But, “utility-customer engagement” is not the only new concept. So is “customer-utility engagement.”

“We spent 100 years trying to make customers give us as little attention as possible; we can’t expect to turn that around in a year,” Commonwealth Edison Vice President Val Jensen told a standing-room-only crowd in a Critical Issues session. The fact is, customers have become as good at ignoring their utilities as utilities at ignoring their customers. Just because utilities are ready and willing to try harder doesn’t mean customers are there quite yet. (more…)

BPP on mobile devices makes sense June 15, 2010

Posted by Doris Yon in Utility Industry News.
Tags: , , , , ,
add a comment

There are a few things I make sure to have with me whenever I leave the house. Besides lip balm, I usually check to make sure I have my keys, wallet and cell phone. There have been times where I’ve left my subdivision, realized that I forgot my phone and turned around to get it even if I expect to be out of the house for just a few minutes.

I suspect my dependency on my cell phone is not uncommon. Another habit that many Americans share is to respond to a text message just a matter of minutes, as wireless carrier Sprint noted in a 2008 survey. Shouldn’t energy utilities take advantage of this nationwide cell-phone dependence and incorporate this channel into their customer communication? (more…)

An extra grand now vs. $360/year in savings June 10, 2010

Posted by Jennifer Quay Allen in Utility Industry News.
Tags: , , , , , , ,
3 comments

I recently wrote about the disservice utilities are doing their customers if all they provide them via smart meters is usage data. Unless that data is backed by information, education, and a direct tie to the programs and services that can help them, customers may not know what to do with the data.

Unfortunately, there’s also the whole issue of inertia. (more…)

Can GE help GA grow a Silicon Valley for smart grid? June 7, 2010

Posted by Scott Johnson in Utility Industry News.
Tags: , , ,
add a comment

When you think about smart grid deployment and development “hot spots” in this country, several areas quickly come to mind: California, Colorado, Pennsylvania and Texas.

GE hopes to help Georgia move atop the list with the opening of its Smart Grid Technology Center of Excellence in Atlanta. The center will combine the world headquarters for GE’s Digital Energy business with a smart grid engineering laboratory and smart grid customer solutions showcase. (more…)