The industry keeps getting smarter and smarter: Hot topics at DistribuTECH January 31, 2012
Posted by Dennis Smith in Utility Industry News.Tags: Chartwell, Chartwell Blog, customer engagement, Customer service automation, demand response, DistribuTECH, electric vehicle, electric vehicles, energy conservation, energy usage, meter data, mobile apps, online energy information, plug-in electric vehicle, smart grid, smart meter, smart meters, utilities, utility, utility communications
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Analytics, metrics, meters, home automation gadgets, bucket trucks, plug-in electric cars, dog bite repellent and some remote control vehicle that looked like the Mars lander. Even Hooter’s girls. Yes, the 2012 DistribuTECH had something for just about everyone last week in San Antonio.
Once again, the exhibit hall was extensive, or, as one attendee quipped, “big enough to land a [Boeing] 747 on.” We at Chartwell couldn’t cover it all. So we stayed focused. What was there to improve the utility customer experience? And the answer: still plenty. Here’s a recap (more…)
Top 10 Chartwell Blog Posts of 2011 December 29, 2011
Posted by Vanessa Edmonds in Uncategorized.Tags: smart grid, call center, utility market research, EMACS, electric vehicles, DistribuTECH, Chartwell Blog, utility industry events, outage communications, customer contact, utility industry, Top 10 Blog Posts, Top 10 blogs, top 10 posts, web and mobile customer interaction, customer interaction, Chartwell Summits
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In the spirit of closing out the year with a Top 10 list, these posts were authored by Chartwell researchers
and business professionals, and highlight issues that most resonated with the utility industry in 2011.
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Happy New Year!
Five takeaways from DistribuTECH February 8, 2011
Posted by Darren Epps in Utility Industry News.Tags: customer service, demand response, DistribuTECH, electric vehicles, energy efficiency, energy usage, market research, online energy information, privacy, security, smart grid, smart meter, utilities, utility communications, utility customer engagement, utility customer service, utility marketing
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The Oracle cars and Elster bike cabs crossing paths in front of the San Diego Convention Center confirmed the hype surrounding DistribuTECH 2011 last week… and that people were tired of walking. I took a break from traversing the USS Midway of San Diego exhibit halls to identify five trends from the show:
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